# Manage Billing and Credits Source: https://www.digiparser.com/docs/guides/advanced-features/billing-and-credits Settings & Permissions # Manage Billing and Credits Check credits, change plans, manage payment details, and buy extra page credits Copy MarkdownOpen # [Manage Billing and Credits](#manage-billing-and-credits) Feedback Open **Billing** to see the team's current plan, available credits, subscriptions, and billing actions. Feedback Billing controls are available to the team Owner. ## [Open Billing](#open-billing) Feedback 1. Open the team. 2. Open the team menu. 3. Click **Billing**. app.digiparser.com![Team settings Billing page showing plan choices and billing periods](https://documents.digiparser.com/docs/screenshots/2026-07-24/billing.png?sig=022a981d1ab99fcca02c7ea895dec5e40f5e680fea1578d1100d7d37ef533079) ## [Check available credits](#check-available-credits) Feedback Credits are shared by the team. All parsers, classifiers, team members, and import methods use the same available balance. Feedback The main charges are: Action or setting Credit cost Standard document processing **1 credit per page** Email conversation **At least 1 page per visible message**; messages longer than 5,000 visible characters continue onto additional pages Calculate confidence scores **+1 credit per processed page** Markdown parsing **+1 credit per processed page** Critical data extraction mode **+2 credits per processed page** Split with AI **+1 credit per selected page being split** Document type rules **0.1 credit per document checked** Document classifier **0.1 credit per document classified** Reprocess a document Charged again using the parser's current settings Feedback Charges add together. For example, an accepted 5-page document with document type rules and standard extraction uses **5.1 credits**. A 5-page document routed through a classifier and processed by a standard target parser also uses **5.1 credits**. Feedback See [How Credits Are Calculated](/docs/guides/troubleshooting/credits-and-billing) for calculation examples, skipped documents, AI splitting, classifiers, and combined settings. Feedback Before processing a large batch: Feedback 1. Check the available credits. 2. Estimate the number of pages. 3. Add any per-page costs for confidence scores, Markdown parsing, Critical mode, or Split with AI. 4. Add any per-document costs for document type rules or classifiers. 5. Include another full processing charge for documents you plan to reprocess. Feedback See [Supported Files and Processing Limits](/docs/guides/document-processing/supported-files-and-limits) for planning a batch. ## [Change the plan](#change-the-plan) Feedback 1. Find the current subscription. 2. Click **Change Plan**. 3. Compare the available plans and billing periods. 4. Choose the plan that fits the team's expected document volume. 5. Review the price and allowance before confirming. Feedback DigiParser shows the effect of the change before you complete it. ## [Use the Billing Portal](#use-the-billing-portal) Feedback Click **Billing Portal** to: Feedback * View and download invoices * Update the payment method * Manage billing details Feedback The portal opens in a new tab. ## [Buy extra page credits](#buy-extra-page-credits) Feedback If the team needs more credits without changing the plan: Feedback 1. Scroll to **Buy Extra Page Credits**. 2. Choose a credit pack. 3. Click **Buy Now**. 4. Complete payment. Feedback Extra credits are a one-time purchase, are used after monthly plan credits, and are currently valid for one year from purchase. ## [Cancel or resume a subscription](#cancel-or-resume-a-subscription) Feedback * Click **Cancel Subscription** to stop renewal. DigiParser shows when paid access will end before you confirm. * Click **Resume Subscription** on a cancelled subscription when you want to continue it. * During a trial, the page may show **Cancel Trial** or **End Trial and Start Subscription**. Feedback Read the confirmation carefully before changing a subscription. ## [Fix a payment problem](#fix-a-payment-problem) Feedback If the page shows **Fix Billing** or a payment warning: Feedback 1. Open the **Billing Portal**. 2. Update the payment method or billing details. 3. Return to DigiParser and refresh the page. Feedback If paid access has already been limited, update the existing subscription rather than creating a second subscription. ## [If documents stopped because credits ran out](#if-documents-stopped-because-credits-ran-out) Feedback 1. Add credits or change the plan. 2. Return to the **Document Inbox**. 3. Filter for **Failed** or affected documents. 4. Open a document and click **Re-process document**, or select several and use **Bulk Actions -> Reprocess**. Feedback See [Reprocess Documents](/docs/guides/managing-data/reprocessing-documents). ## [Next steps](#next-steps) Feedback * [Credits and Billing Troubleshooting](/docs/guides/troubleshooting/credits-and-billing) - Resolve credit and payment problems * [Understand Document Statuses](/docs/guides/managing-data/document-statuses) - Find affected documents * [Manage Team Members and Roles](/docs/guides/advanced-features/team-management) - Understand Owner and Admin access * [Manage Team Settings](/docs/guides/advanced-features/team-settings) - Change team details or remove a team How is this guide? GoodBad [ Set Up Two-Factor Authentication Protect your DigiParser account with an authenticator app and recovery codes ](/docs/guides/advanced-features/two-factor-authentication)[ Processing Failures What to do when document processing fails ](/docs/guides/troubleshooting/processing-failures)